Orders, Payments, Shipping, Returns, and Disclaimers
Most orders will be received within 3-5 business days by ground. We ship only to the U.S.A. (50 states). For faster shipping options/costs or locations outside of the contiguous U.S. (lower 48 states), please call (410) 256-8388.
Orders placed Friday, Saturday, and Sunday will be processed and shipped the following Monday or the next business day in the event of a holiday.
Free Shipping Limitations
Free shipping on all orders over $100 is limited to the contiguous U.S. (lower 48 states). For all other locations, please call for quotes. Some large or awkwardly shaped items, including but not limited to wood feather strips, or any items purchased from AllPool.net not displayed on this site, are ineligible for free shipping.
Free Box of Chalk with Cloth Orders
One free box of 12 cubes of Silver Cup chalk (color to match the cloth purchased) will be included with all cloth orders when shipped.
Pool Table Felt / Cloth Disclaimers
Each piece of cloth is inspected for flaws before shipping, but we are not responsible for variations in the final product. The “UP” side is marked on each piece. Image colors and brightness of fabric on this website will vary by computer.
Returns & Refund Policy
If you are unsatisfied with your purchase, you may return any item within 30 days from the date purchased. To initiate a refund, please call or email us. Please keep your original packing slip or email receipt, as one must be included with any return. Any returned item must be unused, in the same condition you received it, and in the original packaging. You are responsible for paying your own shipping cost for returning your item or order. Once a returned item is received and meets our satisfaction upon inspection, we will issue a refund to your original payment method and notify you. Any altered, incomplete, or damaged item or insufficient packaging will be returned to the customer. Any refund will be minus the individual item's shipping cost, even if the overall order was eligible for free shipping. Some products may have restocking fees (see below).
Pool Table Felt / Cloth Restocking FeeIf a cloth is returned in unopened/new condition due to the customer ordering the wrong size or color, a $20 restocking fee will be charged. Please see our how-to on measuring your pool table for the proper cloth size.
Table Covers Restocking Fee
If you order an incorrect size or type and must return an insert or cover, there is a restocking fee of $30 for inserts and $25 for covers. Please call or email if you need assistance ordering the right size or type for your table.
How to Place an Order
You may place your order online via this website or call (410) 256-8388. Please call for orders outside of the contiguous U.S. (lower 48 states).
We accept VISA, MasterCard, Discover, American Express, and PayPal.
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