Shipping, Returns, Orders, Payments, and Disclaimers
Most orders will be received within 3-5 business days by ground. We ship only to the U.S.A. (50 states). For faster shipping options/costs or locations outside of the contiguous U.S. (lower 48 states), please call (410) 256-8388.
Free Shipping Limitations
Free shipping on all orders over $100 is limited to the contiguous U.S. (lower 48 states). For all other locations, please call for quotes. Some large or awkwardly shaped items, including but not limited to wood feather strips, or any items purchased from AllPool.net not displayed on this site, are ineligible for free shipping.
Free Box of Chalk with Cloth Orders
One free box of 12 cubes of Silver Cup chalk (color to match the cloth purchased) will be included with all cloth orders when shipped.
Returns & Refund Policy
If you are unsatisfied with your purchase, you may return any item within 60 days from the date purchased. We will not accept any returns after 60 days.
To initiate a refund, please call or email us. Please keep your original packing slip or email receipt, as one must be included with any return. Any returned item must be unused, in the same condition you received it, and in the original packaging. You are responsible for paying your shipping cost for returning your item or order.
Once a returned item is received and meets our satisfaction upon inspection, we will issue a refund to your original payment method and notify you. Any altered, incomplete, or damaged item or insufficient packaging will be returned to the customer. Any refund will be minus the individual item's shipping cost, even if the overall order was eligible for free shipping. Some products may have restocking fees (see below).
Pool Table Felt / Cloth Restocking FeeIf a cloth is returned in unopened/new condition due to the customer ordering the wrong size or color, a $20 restocking fee will be charged. Please see our how-to on measuring your pool table for the proper cloth size.
Table Covers Restocking Fee
If you order an incorrect size or type and must return an insert or cover, there is a restocking fee of $30 for inserts and $25 for covers. Please call or email if you need assistance ordering the right size or type for your table.
How to Place an Order
You may place your order online via this website or call (410) 256-8388. Please call for orders outside of the contiguous U.S. (lower 48 states).
We accept VISA, MasterCard, Discover, American Express, and PayPal.
Pool Table Felt / Cloth Disclaimers
Each piece of cloth is inspected for flaws before shipping, but we are not responsible for variations in the final product. The “UP” side is marked on each piece. Image colors and brightness of fabric on this website will vary by computer.
Any information shared with Classic Billiards / AllPool.net is under certain privacy provisions. Information shared with Classic Billiards / AllPool.net will be handled by our organization and not shared, sold, or reproduced. Classic Billiards / AllPool.net will send personally identifiable information about you to other companies or people when:
- We need to share your information to provide the product or service you have requested;
- We need to send the information to companies who work on behalf of Classic Billiards / AllPool.net to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
- To fulfill your requests for certain products and services;
- We respond to subpoenas, court orders, or legal processes.
All media (downloaded or samples), software, text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork, and other content on this website (collectively known as "Content"), including but not limited to the design, selection, arrangement, and coordination of such Content on this site, are owned or licensed by or to Classic Billiards / AllPool.net and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws.
Copyright is the intangible property right granted by Federal statute for an original work fixed in a tangible form of expression. Copyright provides Classic Billiards / AllPool.net with the following exclusive rights in a work: to reproduce, to prepare derivative works, to distribute by sale or otherwise, to perform publicly, and to display publicly. Federal Law prohibits any unauthorized use of Classic Billiards / AllPool.net copyrights without the prior written consent of Classic Billiards / AllPool.net.